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Free shipping on orders over $100 · Shipped from Sydney

NKS Australia
Region and language AUD
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Refund policy

Returns

If you are not 100% satisfied with the product(s) you received, you can exchange or return your order to us within 14 days after you received your order.

We highly suggest you check NKS Australia size measurement chart before you purchase (all product size charts is located in product photos last image, please measure your existing similar clothing and match with NKS Australia size measurement chart, NOT your body). 

The returned merchandise must be unworn, tags still attached and in their original packaging. We will notify you of the approval or rejection of your refund.

 

If an item is defective, you will also be entitled to a full refund upon proof of fault. 

Steps:-

  1. Contact us via email hello@nksaustralia.com.au, subject: Returns / Exchanges (Order No.) and brief reason of your returns, or exchange what products SKU, colour and sizes, and provide us Australia Post tracking no.
  2. Prepare your return attention to: Returned Order No #
  3. Return address: NKS Australia 156 Parramatta Road, Auburn 2144 NSW
  4. Once we received your return merchandise exchange / or refund will be processed within 5 working days and we will notify you via email. 

 

Refund

  • Exchanged lower price product, refund will be processed within 5 working days to your original payment method.
    • Exchanged products customer postage fees can be redeem NKS Australia only gift card, please provide us your return Australia Post receipt if you would like to claim a gift card.
  • Return refund will be processed within 5 working days to your original payment method.
    • Customer will be responsible for paying own shipping costs for retuning your items.  Any shipping fees paid for the order will not be refunded. 

 

If you’ve done all of this and within 5 business days, you still have not received email of your refund processed, please contact us at nksaustralia@nksaustralia.com.au.

 

 

If you are shipping item(s) over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.